Operations Manager (Internal)


As part of the wider Cityscape Recruitment group of companies, Whitelake Recruitment Ltd is our specialist trades & labour (blue collar) division. Working with clients across the UK and further afield, we help secure job opportunities for skilled labour and specialist trades across the build and civil engineering sectors of construction. Based from our groups head office in Rickmansworth, Hertfordshire, we have a fast-paced, professional and fun working environment, where our sales and operations teams work together towards the continued success of the business. We pride ourselves on our staff retention as it shows that not only do our staff enjoy working here, but they are offered career development, satisfaction and an environment that supports them on this journey. We work hard, but we also work together.


Due to growth and expansion, we are looking to add to our existing team to include an operations manager within our Whitelake Recruitment business. The successful individual will work alongside our existing sales and compliance team while reporting to our operations director. Some of the duties of this position are listed below, but each task can be expanded on at the point of the interview:

  • Management and oversight of our RISQS procedures (our rail compliance process which requires data input, management and organisation).
  • Credit control (i.e. chasing debtors via telephone and/or email).
  • Compliance – producing terms of business, right to work, and Sentinel-based documents.
  • Liaising with the umbrella payroll companies – registering contractors/operatives & payroll
  • Maintaining and running timesheet portal (payroll system)
  • Compiling the accounts breakdown for the T&L team
  • General administrative duties


The operations team of our group are incredibly important to the ongoing success and stability of our business, so this is an exciting opportunity for someone to join at the heart of our organisation.


Rewards and Benefits:

As well as the opportunity to take on a significant role within a growing division of our group, we do understand that the basics have to be right. We are open to discussing full time, part time, or job-sharing possibilities with candidates and we offer flexi-time working arrangements to allow for everyone’s lives outside of work. Our standard holiday allowance is 22 days plus bank holidays with the ability for this to increase with service and purchasing additional allocation. Salary is negotiable based on experience but for the calibre of individual we are looking for, I would expect the successful candidate to be looking to earn anywhere from £27,000 to £32,000 per annum. Pension is provided plus additional office and business wide perks which can be discussed at interview.


To be successful we are looking to speak with applicants who have worked in office / operational management, compliance or payroll focused positions before. If you have any understanding of RISQS or Sentinel, then that is amazing, but realistically training can be provided on the specific systems and software that we use, given you have held similar operational management positions before. The key is we need a motivated individual with an eye for detail and fantastic organisational skills. It is a fast-paced, energetic market that we work in, so our business operates in a similar manor. We excel at what we do because we are quality focused, we work together as a team, and we drive forward with the motivation to succeed.


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About this Recruiter

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Harriet Lawson
Administration Coordinator

A bit about me

I have worked in the recruitment industry for just over a year, focusing mainly on compliance for blue-collar recruitment. My favourite parts of the job are liaising with clients, speaking to candidates and building partnerships with both. Outside work, I enjoy keeping active, cooking, and socialising, especially with my friends and family.
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Skilled and reliable operatives

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Are you looking for a new trades or labour opportunity? If you are a skilled tradesman or a reliable labourer, we will have an opportunity for you. We are an experienced trades and labour recruitment agency and work closely with Site Managers to place trades and labour operatives fast and seamlessly into repeat and ongoing assignments.

The trades and Labour Solution that continues to deliver

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Why trust Whitelake Recruitment?

A transparent and approachable recruitment agency working with Site Managers and skilled operatives to deliver ongoing trade and labour recruitment solutions in London and throughout the UK.

Specialising in trades and labour assignments, Whitelake Recruitment is an experienced agency with an impressive track record of forming long-term partnerships with multiple clients. Using our specialist industry knowledge, we source high calibre trade and labour operatives and consistently deliver on repeat assignments.

We work in a wide range of sectors, including electrical, carpentry, groundworks, and more. Currently we have active sites across London, including Central, North and South regions, with further client partnerships throughout the UK.


Clients we work for

Our clients range from small, privately owned specialist contractors right up to top-tier PLCs responsible for shaping our country’s landscape.

What our clients say

We have worked with Taylor for many years and trust him to assist us in supplying trade across multiple high-spec projects. He’s integrated at site level but is also attentive to head office needs. Finding staff has become increasingly difficult but Taylor always manages our expectations and is transparent and exceptionally responsive at every step of the process.

Contracts Director,
A.S.R Construction

Taylor is a vital part of our company’s growth. We had previously only worked in certain regions due to a lack of access to skilled and reliable labour. Working with Whitelake has enabled us to expand our reach. I can’t recommend them enough.

Managing Director,
HVAC Contractor

Whitelake Recruitment is a helpful agency. Brandon and Taylor are great recruiters. They have found me an ongoing job so I couldn’t be happier with their service. There have been no issues with hours and payments – I am always paid correctly on time. I would recommend them to all operatives looking for a job within the construction industry.

Machine Operator

Trades and labour job FAQs

Here are answers to some questions that you may have.

We check an operative’s references, right-to-work status and any necessary qualifications. Operatives will need to provide referee contact details. We will follow up with each reference to get a well-rounded view of an operative’s skills and conduct on-site. 

Right-to-work status is checked by reviewing passport information, and in cases where the operative is not a British Citizen, we will check the validity of share codes on the government platform. All operative’s right-to-work status will also be checked and verified by the umbrella company that will pay them.

All operatives placed on sites need to hold the relevant CSCS card for their skill set. We will need to see the front and back of the card and will check its validity on www.citb.co.uk. For certain trades, we will need to see further qualifications before they can be placed on an assignment.  

All operatives are paid via an Umbrella company. We have two Umbrella companies that we choose to work with. 

Operatives can be paid as CIS or PAYE. Pay type is determined by their skill level and role on site. 

CIS is suitable for contractors in the construction industry who are not supervised, directed or controlled in how they carry out their work (SDC). These workers are generally self-employed and are qualified and/or skilled in a specific trade.

CIS roles include but are not limited to: Electricians, Carpenters, Cladding Fixers and Dry liners. 

Before an operative can be paid as CIS, they, and the assignment they are on, will need to be assessed by the umbrella company paying them. This is a simple questionnaire that determines if you are under SDC in that specific role. If you are not classed as being under SDC, you can be paid as CIS. If you are under SDC, you will need to be paid as PAYE. 

Operatives are paid weekly, on a Friday. 

This payment will cover the hours worked in the previous Monday – Sunday period. Timesheets are collected from sites on Mondays and Tuesdays and are processed for payment that Friday.

We understand that some trades and labour recruitment agencies hold deposits from the operatives they place on site for unforeseen expenses, for example, PPE and red card instances. 

Whitelake Recruitment does not hold deposits from any of the operatives we place on site. 

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